Privacy Policy

Eagle-Eye Tours Privacy Policy

Updated Jan 25, 2024

 

Our commitment to you includes protecting the privacy of your information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Information We Collect

We may collect personal information from you when you:

  • Make a tour reservation.
  • Contact us through our website or other communication channels.
  • Subscribe to our newsletter or SMS marketing sign up forms.

The types of personal information we may collect include:

  • Name
  • Contact information (email address, phone number)
  • Billing information
  • Demographic information
  • Gender and birthdate 

We collect this information to provide our birding and nature tours, process your booking, provide related services like booking accommodation or transportation, and enhance your experience with us.

We also collect non-identifiable information, like IP addresses, browser history and page visits to analyze user behavior, improve our services, and measure website engagement. We also use cookies to understand our email marketing efforts. 

Purpose of Collection

We collect personal information for the following purposes:

  • Service Provision: To offer and fulfill birding and nature tours, process reservations, and provide related services.
  • Improvement: To understand customer needs, enhance our products and services, and develop new offerings.
  • Communication: To inform you about our products, services, promotions, and relevant information.

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. You can withdraw your consent at any time, or request for us to delete your personal information at any time, by contacting us at privacy@eagle-eye.com.

Email and SMS Marketing consent

In order for you to receive our email, you need to provide consent, express or implied. We collect express consent via sign up forms, contact us forms, during communication with you, and during check out while purchasing a tour. In these forms you are explicitly agreeing to receive marketing communications from us, including: our newsletter, promotional emails or follow up emails, based on your activity on our website. Implied consent occurs when we have an existing business relationship (e.g. you purchased a tour with us). We will not send marketing emails without consent.
You will only receive SMS marketing if we have your express consent for SMS marketing. You can unsubscribe from our marketing at any time.
Email or SMS marketing consent is not shared with any affiliated third parties or partners, it is only used for communication directly from Eagle-Eye Tours. 

Information Sharing

We do not sell, lease, or trade personal information. We may share information with trusted third-party service providers to facilitate our services, for example local tour operators or partners, this does not include consent for email or SMS marketing.

Security Measures

We employ industry-standard measures, including secure databases, encryption and 2-factor authorization, to protect your personal information. Access is restricted to authorised personnel.

Cookies and Technical Information

We use cookies to enhance your website experience. Cookies help streamline the booking process and measure website usage. We also use cookies to understand our email marketing efforts as well as our ad performance. You can manage cookie preferences in your browser settings.

Location tracking

On our website we use IP address location to provide our clients with localised experiences, so that our website visitors can see prices in their preferred currency.

On our Eagle-Eye Tours app location tracking is optional, all tour participants are in control over enabling or disabling the location tracking feature. Tour participants have the option to share your location with their tour guide while using the app so that they can find each other during the tour. Tour participants may disable location tracking at any time in your app preferences. 

Legal Basis and Data Protection Rights

For users from the European Economic Area (EEA), our legal basis for processing personal data complies with the General Data Protection Regulation (GDPR). You have rights to access, rectify, object, restrict, and port your data. Please contact us at privacy@eagle-eye.com if you wish to request access, rectification, objection, restriction, or portability of  your data.

Changes to Privacy Policy

We may update this Privacy Policy, and substantive changes will be communicated on this page. The date of the last update is displayed at the top.

Contact Us

For questions or to exercise your privacy rights, contact privacy@eagle-eye.com or call us at 1 800 373 5678. 

Thank you for your trust, your privacy is a top priority!

The Eagle-Eye Tours Team