Eagle-Eye Tours is hiring!

 

Operations Manager

Location: Invermere, BC with opportunities for hybrid work
Position Type: Full-Time (30 – 40 hours/week)
Start Date: Flexible

About Eagle-Eye Tours

Eagle-Eye Tours is a specialty travel company delivering exceptional expertly guided birding tours worldwide. We are based in Invermere and are Canada’s largest birding tour operator. We pride ourselves on high standards, strong relationships with our guides and partners, and delivering memorable experiences for our clients.

We are seeking an organized, proactive, and people-focused Operations Manager to oversee and continuously improve the operational backbone of our company.

The Role

The Operations Manager is responsible for overseeing the day-to-day operations of Eagle-Eye Tours. This is a leadership role that combines team management, logistics coordination, guide relations, process improvement, and cross-functional collaboration.

You will supervise and support a portion of our Client Services & Logistics team (Tour Managers), manage a regional segment of our guide network, oversee permits and fleet logistics, and ensure our operational systems run smoothly and efficiently.

This role is ideal for someone who thrives on problem-solving, enjoys supporting and developing people, and takes pride in creating well-structured, efficient systems.

Key Responsibilities

1. Lead & Support Tour Managers

• Lead and support Tour Managers through weekly one-on-one meetings focused on coaching, feedback and problem-solving.
• Conduct annual performance reviews and quarterly check-ins to support growth and accountability
• Address performance concerns constructively and oversee improvement plans
• Onboard and train new Tour Managers
• Identify and facilitate ongoing professional development opportunities
• Monitor key performance indicators and operational standards
• Review operational reports and documentation to ensure quality and accuracy. 

2. Manage & Support Our Guide Network

• Recruit and maintain a strong network of professional guides 
• Manage guide onboarding, including registration, documentation, contracts and orientation
• Manage annual guide contracts, and assign guides to tours 
• Update and maintain guide resources, including the Guide Handbook
• Monitor client feedback and support guides through coaching and performance management.
• Address performance concerns when necessary,
• Ensure completion of post-tour responsibilities and reporting
• Organize virtual meetings and training sessions for guides

3. Permits & Compliance

• Manage and submit complex permit applications for tours and operational activities
• Support Tour Managers with permit-related processes and compliance requirements

4. Fleet Management

• Coordinate scheduling and usage of company vehicles 
• Arrange vehicle logistics  between locations as needed
• Oversee maintenance coordination and general fleet management

5. Tour Scheduling & Ground Operations

• Coordinate tour scheduling with guides, partners, and local ground operators
• Source and negotiate pricing with ground operators
• Identify and develop relationships with new ground operators when needed

6. Systems & Process Improvement

• Develop, document and maintain operational procedures and standard operating practices.
• Identify opportunities to improve internal systems and workflows
• Support staff training and implementation of new tools or operational proces

7. Continuous Tour Content Improvement

• Ensure itineraries and client-facing materials accurately reflect the tour experience
• Collaborate with internal teams to keep operational information up to date.

8. Cross-Functional Support

• Work closely with teams across the organization, including (sales, marketing, finance, customer success and technology)
• Contribute to operational planning, strategic initiatives and business improvements. 

What We’re Looking For

Skills & Experience

• Experience managing people and providing constructive feedback
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• High attention to detail
• Experience in travel, tourism, logistics, or operations (preferred)
• Experience managing contracts, vendors, or service providers (preferred)

Personal Qualities

• Proactive problem-solver
• Calm under pressure
• Comfortable making decisions and taking ownership
• Collaborative and team-oriented
• Committed to continuous improvement
• Able to balance big-picture thinking with detail-focused execution

Why Join Eagle-Eye Tours?

• Competitive salary of $35.75 – $41.75/hr (equivalent to $74,360 – $86,840 at 40 hrs/week)
• Flexible medical benefits via a health spending account
• Flexibility on the number of hours per week (within the range of 30 – 40 hours/week)
• Paid vacation and opportunities for additional unpaid leave
• Opportunity for some remote work
• Play a central leadership role in a growing company
• Being part of a great team at a very unique and innovative business
• Being part of a business that prioritizes conservation

 

How to Apply

Please submit:

• Your resume
• A cover letter explaining why you’re a strong fit for this role
• A personal travel story and a short description of a process you improved in a previous role

We anticipate work beginning as soon as you are available.

Submit your application via this form by 5 pm MDT April 1st, 2026

 

 

 

Guides – we need you!

As a global birding tour operator, offering tours worldwide, we are always looking for confident, experienced guides from around the world who can handle taking a group of birders out on adventures. We are particularly interested in hearing from guides in Australia and New Zealand.

If you are passionate about birds, and are eager to share your knowledge, we’d love to hear from you! Send an email to travel@eagle-eye.com with a resume.