Booking FAQs

Additional information about our tours.

Reservations for Land Tours

We require a deposit and Registration Agreement to secure your booking. Typically, we will confirm your land tour between 90 and 120 days prior to departure. Final payment is due 90 days prior to departure. Payments are insured by the BC Travel Assurance Fund.

Reservations for Ship Trips

We require a deposit and Registration Agreement to secure your booking. Our Ship Trips are generally a guaranteed departure and most do not depend on minimum bookings. Deposits vary from $1000 per person to 25% of the tour cost. You pay your deposit at the time of booking and final payment is typically due 120 days prior to departure.

 

Terms and conditions

Cancellation & refund policy

  • Land Tours:
    For tours without prices, you may register and pay a deposit to hold a spot. Once the prices have been confirmed, we will notify you and you will have one week from notification to cancel without penalty. After that point, our standard cancellation penalties apply.
    For tours with prices, there is a five-day grace period, where all deposits received are fully refundable for 5 days, as long as you are booking 60 days or more prior to your tour.
    After this grace period, the following terms apply:
    If you cancel 120 days or more prior to tour departure, 50% of your deposit is non-refundable.
    If you cancel 119 to 90 days prior to tour departure, your deposit is non-refundable.
    If you cancel 89 to 60 days prior to tour departure, 50% of the tour fee and any additional components are non-refundable.
    If you cancel 59 or less days prior to tour departure, 100% of the tour fee and any additional components are non-refundable.
    Refunds cannot be made to participants who do not complete the tour for any reason.
    If we are not able to confirm your tour due to insufficient registrations at 90 days prior to departure, your deposit is fully refundable. If we are forced to cancel a confirmed tour for reasons beyond our control, we cannot guarantee a full refund, but will make every effort to recover any payments made to suppliers on your behalf. Any payments made to us for travel insurance are non-refundable unless the insurer provides a refund to us.
    Notification of cancellation must be received in writing.
  • Ship Trips, Expedition Cruises and Voyages:
    Notification of cancellation must be received in writing. Unless otherwise noted, the cancellation and refund terms of our ship trip providers will apply to your booking. The payment and cancellation policy will be provided to you with your booking confirmation for your review and acceptance.
    Please contact us if you would like to review the terms for the tour you are interested in advance of paying a deposit. There is a five-day grace period where all deposits received are fully refundable for 5 days, as long as you are booking 120 days or more prior to your ship trip. Less than 120 days prior to departure, deposits are non-refundable.
    Passengers are strongly advised to obtain trip cancellation insurance at the time of deposit. Any payments made to us for travel insurance are non-refundable unless the insurer provides a refund to us.

Full terms and conditions

To review the full details of all our terms and conditions you may preview a Registration Agreement for our Land Tours by selecting a departure here, and for our Ship Trips by selecting a cruise or sailing adventure here.

 

What’s included in the tour price?

The tour price of our land tours includes all lodging, ground transportation, in-country air transportation on most tours, guide services, park and special entrance fees, ferry costs, boat charter fees and baggage handling for those requiring assistance.

Outside Canada and the USA, the tour price includes all meals. Tours in Canada and the USA include breakfasts and lunches, but do not usually include the cost of evening meals. You still dine as a group, but get separate bills. This allows participants maximum flexibility to choose the foods and portion size from familiar menus.

Tour fees do not include any alcoholic beverages, transportation to the start point or home from the end point, passport and visa fees, airport taxes, travel insurance, additional expenses in the event of delays or itinerary changes or items of a personal nature.

 

Which currency can I use for my tour fees?

We offer fixed prices for our land tours in CAD, USD, AUD, EUR, and GBP. To view your tour fees in your preferred currency, use the currency switcher located in the top right corner of our website. Please note that payments for expedition cruises are only accepted in USD.

 

Will you match me with someone to share a room?

Yes! If there is another person on the tour from the same gender who wishes to share a room, we can pair you up to avoid paying the single supplement. First, we will ask you each for a short bio, then we will send it to the other person. If you both agree you are a good match, then we will put you in a twin room for the duration of the trip and you will not have to pay the single supplement. Please note that if we don’t have someone for you to share with or your roommate cancels before the payment due date, you will have to pay the single supplement.

 

Group discounts for land tours

Group discounts are available for groups of 4 or more booking together on most of our land tours. The group size and applicable discount are: 4 or 5 people, 5% discount; 6 or 7 people, 7% discount; 8 or 9 people, 9% discount; and 10 or more people, 10% discount. These group discounts apply to the double occupancy price only and cannot be used in conjunction with any other Eagle-Eye Tours promotion.

 

Travel insurance

To protect your payment to us and to cover emergency medical expenses, we highly recommend travel insurance. We will work to support you with any required documents in the case that you need to make a travel insurance claim. Click here to read our travel insurance FAQs.

 

Covid-19 Guidelines & Protocols

Please review our current Covid-19 guidelines and protocols here.

 

 

Got more questions?
To learn more, see HOW TO BOOK or TOUR FAQs

Already booked? See PLAN YOUR TRIP

Ready to book?

Explore our Tours